SHIPPING POLICY

Last Updated: September 4, 2026

At DDOGY, we work to process and ship orders as efficiently as possible. This Shipping Policy explains our order processing times, available shipping options, estimated delivery times, and other important shipping information.

ORDER PROCESSING

Orders are generally processed within 1–3 business days, Monday through Friday.

Processing time begins after your order has been successfully placed and payment has been confirmed.

Processing time is included in the estimated delivery times shown below. Orders placed on weekends or holidays may begin processing on the next business day.

SHIPPING OPTIONS

We currently offer the following shipping options for eligible orders within the United States.

Free Shipping

Shipping Cost: Free

Estimated Delivery: 7–15 business days

Free Shipping is available on eligible orders at no additional shipping charge.

Standard Shipping

Shipping Cost: $9.99

Estimated Delivery: 6–14 business days

Standard Shipping provides a regular delivery option for eligible orders.

Express Shipping

Shipping Cost: $14.99

Estimated Delivery: 6–12 business days

Express Shipping is available for eligible orders and provides an expedited shipping option when available.

ESTIMATED DELIVERY TIMES

Estimated delivery times include both order processing time and shipping transit time.

Actual delivery times may vary depending on the customer's location, product availability, shipping carrier, holidays, weather, shipping volume, and other circumstances outside our control.

The estimated delivery date displayed at checkout is the most current estimate available for the order.

SHIPPING DESTINATION

DDOGY currently ships to addresses within the United States.

Shipping availability may vary depending on the product and delivery address.

SHIPPING COSTS

Available shipping options and applicable shipping charges are displayed at checkout based on the products in the order and the customer's delivery address.

The shipping cost shown at checkout is the applicable shipping charge for that order.

TRACKING INFORMATION

Once your order has been shipped, tracking information may be provided by email when available.

Tracking information may take some time to become active after the shipping carrier receives and scans the package.

Customers can use the tracking information provided to check the progress of their shipment.

SHIPPING DELAYS

While we make reasonable efforts to meet the estimated delivery times, delays may occasionally occur due to:

• Shipping carrier delays

• Severe weather

• Holidays

• High shipping volumes

• Incorrect or incomplete delivery information

• Transportation disruptions

• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us and we will do our best to assist you.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you discover that your shipping address is incorrect, please contact us as soon as possible at support@ddogy.com.

We will make reasonable efforts to update the address before the order is processed or shipped. Once an order has been shipped, we may be unable to change the delivery address.

LOST, DAMAGED, OR STOLEN PACKAGES

If your package appears to be lost, damaged, or marked as delivered but cannot be located, please contact us at support@ddogy.com with your order number and relevant details.

We will review the situation and, where appropriate, work with the shipping carrier to help resolve the issue.

DDOGY is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

CUSTOMS AND IMPORT-RELATED DELAYS

For shipments where customs or other governmental processing applies, delivery may take longer than the estimated delivery time.

Any customs-related delays are outside our control.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at support@ddogy.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

CONTACT INFORMATION

DDOGY

65 E State St Ste 1350
Columbus, OH 43215
United States

Email: support@ddogy.com
Phone: +13854102556

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

For questions regarding shipping, delivery, tracking, or your order, please contact us using the information above.